Prospective clients will tell you that services are a key factor to consider during the technology evaluation process. Customers will tell you that a strong services team delivers value from Day One, as implementation processes are identified and decisions are made to prepare for successful deployment. Implementation and validation, training, data integration, and safety monitoring are a few of the items that must be addressed for the short and long term.
Since 1997, Phase Forward has played a pivotal role in designing services that help our pharmaceutical, biotechnology and medical device customers implement technology solutions for electronic data capture (EDC), clinical data management (CDM) and safety monitoring and management.
Application Implementation
To meet the technical and non-technical requirements of our customer base, Phase Forward has established a deep and well-rounded services team that can support clinical trials from development and trial conduct through database lock and regulatory submission. Design and implementation assistance are offered both as an Application Service Provider (ASP) option and as stand-alone consulting services for customers choosing to license the software to bring in-house or to use with a third-party provider. read more
Hosting and Validation
Phase Forward’s hosting services provide a means for running trials quickly and efficiently in a secure and industry-compliant environment. Our highly qualified team of professionals has successfully implemented thousands of trials and has the proven experience to know what it takes to provide fast, reliable access to your trial data, from anywhere in the world. read more
Data Integration
Clinical trial system development can entail a number of different technical implementation configurations, depending on specific clinical designs and interoperability requirements. Some biopharmaceutical and medical device companies do not require extensive interoperability across their in-house systems and third-party solutions. In this case, Phase Forward implementation services fulfill nearly 100% of the required services support for successfully launching a clinical trial. When more involved services are required to extend and integrate clinical and non-clinical applications across a broader IT environment, Phase Forward can provide both technical hands-on and consultative integration services. read more
Business Process Optimization
Process redesign and optimization is essential to obtaining the maximum value from new technology. By leveraging our unparalleled experience, you can effectively design and optimize business processes around your Phase Forward applications. Our Business Process Optimization (BPO) consulting services focus on the functions and processes where optimal use of our software will have the greatest impact, and provide the most value. The goal is to help you deliver measurable results in a short period of time. read more
Safety Data Management
Phase Forward’s Lincoln Technologies safety division provides highly-specialized services to assist pharmaceutical, medical device and vaccine companies in the complex, ever-changing area of product safety and risk management. Whether you are implementing or maintaining our adverse event reporting, data mining or signal detection technology, or looking to co-develop or customize a new safety solution, our Lincoln Technologies services team can provide the expertise you require. read more
CDISC Services
The CDISC standards promise to provide a standard specification for structuring clinical trial data submitted electronically to regulatory authorities, while dramatically improving interoperability of clinical projects both within and between organizations and their respective systems. As a participant in the clinical research process, it is essential to meet regulatory requirements, as well as understand how CDISC standards can be leveraged to gain a competitive advantage in the clinical research space. read more
