User Training
Realizing that comprehensive and targeted training is critical to the success of any clinical trial, Phase Forward employs a dedicated team of technicians, writers and instructors that continually produce and enhance training materials for all of our products. Working with groups across the Phase Forward organization, our extended team of business, clinical and technical experts work side-by-side with customers throughout the training program to ensure complete knowledge transfer. This process is supported by extensive documentation, Standard Operating Procedures (SOPs), and a Quality Service Plan designed and audited by industry leaders in Quality Assurance.
Key Features:
- Comprehensive training programs that cover both our products and our processes
- Certified instructors
- Customized training solutions
- Full complement of course materials including workbooks, participant guides, quick reference cards, and lab exercises
- In-depth user experience gleaned from conducting thousands of training programs worldwide
Certified Phase Forward instructors assure that whether the training is self-administered or conducted via a classroom format, both technicians and end-users are capable of using our software optimally.
Training Options:
Because training must address the specific needs of a variety of users including sites and sponsor staff, our training programs have been developed to target specific needs while maximizing the value of training time and allowing individuals to transition smoothly from the training environment to the workplace. A full complement of reference materials continually refreshes our collective knowledge base.
Multiple training options are available including:
- Convenient self-service Web-based “Instruct-Online” courses
- Formal instructor-led classroom formats – available both at Phase Forward training facilities or at the customer site
- Phase Forward can also provision “training equipment” that encompasses all of the necessary training hardware and software infrastructure components